BOARDING & DAYCARE
UPDATES LISTED BELOW
Will you need Boarding during the Summer months &/or upcoming Holiday weeks or weekends?
If so, it is NEVER TOO EARLY to make your reservations! Give us a call TODAY at
to secure your baby(s) spot!
We typically book up 10-12 weeks ahead of any major holiday periods & for the Summer months!
COME TAKE A TOUR
For the safety of our clients & staff, we are not currently offering physical tours of the facility due to precautions with Covid-19. Please check out our VIDEO TOUR pinned to the top of our Facebook Page!
UPDATES LISTED BELOW
Anje V. Foster
August 31, 2021
To Our Valued Ruff-N-It Clients:
With Covid presenting new concerns, we want to offer the following safeguards for those who may have concerns:
We have discontinued offering our "Impromptu Tours" to anyone until further notice. We will post a current, detailed video of our entire facility on our website at www.ruffnitpbt.com for anyone to view. When viewing the video please make note that we are closing the kennel from October 8th thru October 14th to do a thorough deep cleaning, resealing of all dens, and repainting of floors and some walls.
If you have concerns regarding the virus, upon arrival for drop-off, you can: A. Call our office personnel at (770) 485-7011 from your vehicle, and before pulling up to the drop-off gate, to go over any necessary instructions & confirm relevant information as it pertains to the current boarding. B. Lead your dog(s), on leash, into the small holding area at our back gate (please wait on a Staff Member's direction to enter the gate for the safety of all our guests!). Leave them on leash, along with any personal items, inside the fence & we will then get your baby(s) settled & any personal items entered into our system. There will be a staff member in the yard visible to you & your dog at all times, just at a safe distance. You will see a hook by the wood gate leading out to our play yards that you can place the leash handle(s) on to secure your dogs from running out of the gate as you exit if you feel you need to. C. If you feel better following the above procedures, regardless of anyone showing signs of illness or not, you are welcome to follow these same guidelines.
Upon departure, if you have concerns, you are welcome to request, in advance, that: A. We place your dogs in the holding area on leash with leash handles hooked to the hook along with any personal items. B. Once our staff has exited the holding area, you can enter & secure your pet(s) & their items and exit the holding area, closing the chain link gate behind you please. C. If you feel better following the above procedures, regardless of anyone showing signs of illness or not, you are welcome to follow these same guidelines.
If concerns exist in making your payment in person, we are offering the following payment options: A. Call our office personnel in advance of your arrival at (770) 485-7011 to make your payment by phone with a credit card. B. You can also securely put a credit card on your file in Pet Exec that can be used to process your payment. A card can be added, changed, or deleted at any time by logging into your Pet Exec account. Simply log into your account & from the "Main Dashboard", click on the "CREDIT CARDS ON FILE" tab. From there, you can enter your card info without sharing the full card details with anyone. You can also change or delete a card via the same tab. Then just tell us to process your payment with the card on file.
The same procedures are available for those dropping off, or picking up, our Daycare guests.
As for our staff:
We are emphasizing, & practicing, excellent handwashing protocol and the use of hand sanitizer among our staff. We are allowing masks to remain optional to all Ruff-N-It Team Members currently.
Our staff has been directed to not report to work if they feel the onset of any illness & how they should proceed to seek care for said illness. (Call the County Health Dept, their care provider, or local Emergency Room, or Urgent Care, for direction on how to present themselves for care/screening).
The common areas in our office & kennel are being wiped down each day with appropriate cleaning supplies to eliminate viral contamination. This includes counter tops, computers & printers, door handles & knobs, floors, washing machine/dryer/dishwasher, tub, sinks, & restrooms.
So, while we enjoy & value our normal contact & interactions with each of you, please know that we are offering the above measures as a good business citizen in these trying times.
Thank you for your business! If you have any questions, please give us a call during our normal business hours of Monday - Friday 7:30am-7:00pm, Saturdays 7:00am-12:00pm, Sundays 5:00pm-7:00pm. We would love to hear from you with any questions or concerns you may have!
God's Best Always,